The results of one survey published Tuesday suggest use of both public and private clouds has real momentum in the United States, with private cloud computing appearing to be more popular.

Among 210 IT executives in U.S. businesses, roughly one-third currently uses only private cloud computing, while another one-third uses both private and public clouds. Roughly 1 in 10 uses only public cloud computing, and almost one-quarter uses no cloud computing option at all.Private cloud technologies: Five things you need to know
The survey, conducted in August by Harris Interactive and sponsored by Novell, indicates that 43% of IT executives with decision-making authority foresee increased use of both public and private cloud platforms in the future. Roughly 29% expect more use of private-cloud platforms, while 5% expect increased use of public clouds. Another 5% have "no plans" regarding use of cloud computing, and 7% said they are not sure.

The Harris Interactive survey also sought to find out whether cloud computing deployments will occur alongside, instead of replacing, company-owned data centers.

When asked if the use of cloud computing will increase as current IT platforms need to be replaced, 92% of the IT execs answered either "strongly agree" or "somewhat agree." At the same time, almost 9 in 10 agree that cloud computing will occur alongside, instead of replacing, company-owned data centers.

For more info please access : http://www.itworld.com/security/122960/cloud-computing-us-shows-momentum?page=0,0

Cloud service providers should be capable of billing automatically based on any billing cycle. But one must not ignore the pains of a cloud service provider in calculating the usage of each and every customer, applying a specified rate plan, and generating a bill. So there should be a proper mechanism in generating a statement of account or invoice/bill.

Now the challenge here is, cloud service provider has to have a continuous watch on the usage consumption of its customer(s) which may prevent from significant revenue loss. Solution towards this is a Metering component, which integrates with cloud service providers database servers / control panel /virtualization platform to collect the usage detailed records (UDRs).

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Whose challenge is this ? Marketing team is coming up with innovative price plans, Sales is aggressive in acquiring customers, Technical team is provisioning services, Customer is availing every option of service extensively but end of the month, usage metering , calculation and invoicing !…..How do we do this? Is this a concern for every cloud computing provider ?

To have competitive edge and sustain in the cloud market place, cloud service providers are flexible in terms of their services, price plans or pricing structure which introduced the concept of Pay Per Use (PPU). But, one must not ignore the pains of a cloud service provider in tracking, collating and calculating the usage of each and every customer, applying respective rate plan, and generating a bill.

In addition to the usage based pricing parameters such as storage space, bandwidth consumption, computing cycles, number of users, modules, services, instances, downloads, alerts, hours etc, every cloud service provider has its own vertical specific usage based pricing charges e.g. in SaaS HRM vertical , they charge based on number of employees, or per month per user, Now the challenge here is cloud service provider has to have a continuous watch on the usage consumption of its customer(s) which may prevent from significant revenue loss. Alerting and allowing a customer on the usage limit (threshold) is again one such crucial business process. Cloud service provider follow a manual process or they have a tool in house developed to track such things. This exercise involves additional human resource or efforts to their operations .

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For more details mail us to: info@evapt.com

Whose challenge is this ? Marketing team is coming up with innovative price plans, Sales is aggressive in acquiring customers, Technical team is provisioning services, Customer is availing every option of service extensively but end of the month, usage metering , calculation and invoicing !…..How do we do this? Is this a concern for every cloud computing provider ?

To have competitive edge and sustain in the cloud market place, cloud service providers are flexible in terms of their services, price plans or pricing structure which introduced the concept of Pay Per Use (PPU). But, one must not ignore the pains of a cloud service provider in tracking, collating and calculating the usage of each and every customer, applying respective rate plan, and generating a bill.

In addition to the usage based pricing parameters such as storage space, bandwidth consumption, computing cycles, number of users, modules, services, instances, downloads, alerts, hours etc, every cloud service provider has its own vertical specific usage based pricing charges e.g. in SaaS HRM vertical , they charge based on number of employees, or per month per user, Now the challenge here is cloud service provider has to have a continuous watch on the usage consumption of its customer(s) which may prevent from significant revenue loss. Alerting and allowing a customer on the usage limit (threshold) is again one such crucial business process. Cloud service provider follow a manual process or they have a tool in house developed to track such things. This exercise involves additional human resource or efforts to their operations .

Manual usage tracking is not much of a painful process for start-ups with less customers. However usage tracking process would become a challenging and painful process for the service providers with Large customer base. Hence cloud service provider should automate its usage tracking process and keep a weather eye on the individual customer’s usage consumption. This will reduce the revenue loss occurred in manual process.

eVapt has proven experience in collecting the usage records for cloud subscription service providers across the globe. eVapt has deployed its solution along with it’s Metering module which integrates with cloud service providers database servers / control panel /virtualization platform to collect the usage detailed records (UDRs). This will collect data that is in logfiles, databases or can run scripts written in Java to collect data. The Metering component in eVapt allows collections of multiple usage type and accurate processing of the same. This will plug the loss of revenues through accurate usage collection and processing.

Opting a cloud business application affects all the areas of an organization, from sales & marketing, technical, operational and till customer support. An integrated cloud system should ensure that there is no redundancy in data, yet without compromising on its security. So System should have a flexible architecture which ensures integration with external systems and internal systems of the organization. And the overall system should be tightly integrated resulting in enriching the value of their offerings through the synergy of functionality brought together on these platforms.

Though there are good number solution providers aware of this fact, still few of the solutions offered to Cloud Business are not fully geared up in delivering these promises or expectations to their customers.

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As we all are familiar that, Customer acquisition is one of the important phases in the business process. There are certain best practices to increase the customer acquisition rate and reduce churn. Streamlining customer acquisition process will boost the sales of any cloud service provider.

1. Trial Sign-up Process:

Cloud computing enabled users or end customers with Try & Buy model which gives an option to sign up for a Trial period, evaluate and go for commercial contract. Cloud service provider should have a system in place which allows them to define a trial plan and activate their access. The system should automate the life-cycle of a Trial User such as trial plan activation, providing limited/controlled access to the service, deactivation of the trial services based on the trail period expiration.

2. Effective follow-up :

Cloud service provider should communicate to its Trial Users effectively in advance to convert them into Paid Users . Sending regular communications will help in keeping the trial users in engage and explore to the additional & attractive services by opting for the paid subscription which will result in maximizing the cloud service provider’s revenue.

Cloud service provider should have a system which provide the list of Trial Users whose access is about to expire . System should send regular communication on the account expiry date and other promotional service offerings.

3. Contract sign-up & tailor made plans

It is very challenging activity for cloud service provider to sign-up a commercial contract with its customers. In addition to the plans or packages offered by cloud service provider, customers will have their own plans, service requirement and contract terms during contract negotiation. Cloud service provider should meet their customer requirements by singing up tailor made contract. Cloud service provider system should be able to define flexible service packages, plans, pricing & contract terms.

Cloud Service providers should provide customers, the choice to utilize their preferred services. Which not only reduces the churn rate substantially but also retains high value and profitable customers. With this, service provider can experience increase in overall organization profitability. Cloud service providers should have a Business Support System and Monetization platform, which streamlines the above discussed customer acquisition process.

eVapt, a customer management, metering & billing solution for Cloud computing, SaaS, PaaS, IaaS, and On-Demand businesses. This billing and monetization platform available on-demand and enables service providers to both automate their back office operations, as well as support more sophisticated pricing and billing models. eVapt is revolutionizing the way Cloud businesses can run and manage billing. In addition to dramatically simplifying a service provider’s billing, payments and subscription management capabilities, eVapt can also offer additional benefits to other parts of a service provider’s organization such as Marketing, Finance & Accounting, Sales.

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“Pick what you want” is the funda that made cloud service providers to stay ahead in the competitive cloud arena. The “On-demand” services offered by cloud service providers are now more dynamically availed by customers. Based on the usage analytics, cloud service providers have to offer new exciting plans to keep customer happy and to get competitive advantage. To meet such requirements of the market dynamics, cloud service providers have to come-up with new promising plans that enhances customer stickiness, sign-up for long term contracts and engages them to avail services continuously.

Service providers are more competitive in offering modular packages such as Bronze, Gold, Platinum with additional services topping on the higher packages and Pay as you go services in order to suffice the market requirement. Though services are offered across the globe, they should support local currencies or a single standard currency.

Service provider system should have the option to scale up and scale down the services with respect to the market. Flexible service plans such as region and customer specific packages, dynamic pricing, lower monthly fixed plus usage based charges, long term contracts exclude or include different tax rates and support based services are few important factors which enhances the customer acquisition rate.

A service provider system should be flexible enough to allow customer to avail the service, even after exceeding the usage limit and charge them on the overages rather than terminating the service. This results in less efforts in customer retention process and more concentration of customer acquisition .

Some more scenarios where service provider's system should support.

• Automates in changing the customer package on a future date
• Override the existing price and define a new price for the same price plan

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