This whitepaper examines some of the key issues every organization should consider when looking to deploy a Visitor Management solution. If you are serious about deploying a solution that meets all of your needs and not one that simply prints nice visitor labels – this is a must read.
Author: Darren Whitaker-Barnett. Locatingus.com
When considering a solution that enables your organization to manage who is onsite - few people take the time to consider all of the implications when looking to deploy a visitor management solution. During a 22 year career in sales I have spent a lot of time visiting customers all over the world. My customer visit experiences range from corporate offices, warehouses, manufacturing plants, storage facilities, government departments, universities, branch offices, retail outlets, and even wind farms and dams. Many times I would wait around at security gates and in corporate receptions waiting for my host to arrive. So, for better or worse, I have a good deal of experience in how organisations manage visitors. Out of every 10 visits most use one of the following visitor management processes:
1. 2 out of 10 did NOTHING: The receptionist asks me who I am visiting and then advises me to take a seat while they track down the host.
2. 2 out of 10 have SIGN-IN SHEETS: The reception or security gate team have me sign a Visitor Sheet on a clipboard, assume I must be who I say I am, and ask me take a seat while they track down the host.
3. 3 out of 10 have BRANDED SIGN-IN BOOKS: The reception or security gate team have me sign their paper-based sign-in book/register (often Kalamazoo type books), assume I must be who I say I am, and ask me take a seat while they track down the host.
4. 1 out of 10 have a PHONE HOST REGISTER: There is no receptionist or security gate and I am directed by a ‘Sign’ to look up the extension number of my host (normally printed on a laminated sheet hanging beside a phone) and to call them to announce my arrival