This week on DS TV's Customer Success Management video series, we learn that features have become a commodity and the true product is the relationship you build with your customers to grow lifetime value. Your host, Mikael Blaisdell, is the Publisher of The HotLine Magazine and leader of the Customer Success Management Forum on LinkedIn. Hear Mikael's thoughts on how you can optimize your Customer Success team and increase revenue from existing customers.
Episode 3: Product as a Relationship
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This week's episode is sponsored by Apptegic, tools for Customer Success Managers. Apptegic helps you understand and respond to each customer.