I know it is very tempting to close early this coming Friday, but I encourage you to resist. It can be the perfect day to steal customers from your competitors — ethically, of course!

This Friday is what I refer to as a “customer service, help me out” day.   Many companies and, in particular, salespeople are going to be knocking off early this week and working anything but full-time next week.

If you’re in an industry where there are numerous suppliers with similar offerings, then this is your time to grab customers from your competitors.

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