Happy Aloha Friday! To celebrate the weekend, I wanted to share with you this infographic I came across on Social Customer Service by Our Social Times. Personally, I have found that I get a much faster reaction from a company if I contact them via Twitter instead of email. This is usually because my tweets are public and can be damaging if they don't address it. Looks like customer service is now in the hands of the customer with social media. But is this true for every company? While the trend is moving towards social media outreach, it doesn't seem to be quite there yet, according to this infographic.