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Tags >> Business Process Management
Jun 13
2011

IT Financial and Business Management SaaS Company Digital Fuel To Be Acquired By VMWare

Posted by: Jennifer York

Jennifer York

VMware, Inc., the global leader in virtualization and cloud infrastructure, today announced its intention to acquire Digital Fuel, a leader in IT Financial and Business Management SaaS solutions. Digital Fuel's solutions enable companies to plan, manage and optimize cost and value in the emerging world of cloud based dynamic IT. With this acquisition, VMware will enable enterprises to more effectively manage the business impact of IT environments, centralizing visibility of IT costs, integrating financial discipline into IT decisions, and delivering meaningful measurements and reports that drive engagement with the CFO and line of business stakeholders. Terms of the acquisition were not announced. The acquisition is scheduled to close in July 2011, subject to customary closing conditions.

Digital Fuel's portfolio for IT costing, budget, chargeback, cost optimization, vendor management and SLA management integrates with a broad set of systems, applications, data sources and third-party management technologies to deliver comprehensive, unified financial analysis. These offerings, offered both on-premise within an enterprise datacenter and delivered via Software as a Service (SaaS) models for maximum flexibility, will complement VMware's portfolio of management solutions including vCenter Chargeback and Service Manager. The acquisition of Digital Fuel will enable VMware's enterprise customers to:

Jan 20
2011

"Process Management" -- Part 3 of the 10 part series: "Why You Should Run Your Business Online"

Posted by: Matt Mansfield

Matt Mansfield
Learn about one of the most powerful benefits you can gain by running your business online in "Process Management" -- Part 3 of the 10 part series: "Why You Should Run Your Business Online"

http://www.mattaboutbusiness.com/why-you-should-run-your-business-online-3-process-management/
Feb 28
2010

Auckland Council Saves With SaaS Document Management

Posted by: Brent Wilson

Brent Wilson
Auckland Regional Council (ARC) has eliminated costly outsourcing of document production by implementing a SaaS solution that handles collaboration and change management.

Council CIO John Holley says that the adoption of Objective Corporation's community and collaboration applications was fast, with only two weeks from purchase to go-live, largely because there were no infrastructure costs or special skills required.

“We were spending a lot with publication houses -- from $10,000 to $50,000 at a time -- so the system paid for itself in under a year,” Holley says.

The applications, uCreate and uEngage provide a platform for producing and disseminating information to constituents.

Feb 11
2010

Blue Ridge Communications Deploys On Demand Mobile Field Service SaaS Solution

Posted by: Zachary Barton

Zachary Barton

Pennsylvania based cable and broadband service provider Blue Ridge Communications has reportedly deployed TOA Technologies’ Software-as-a-Service solution to manage and optimize its field workforce to reduce operations costs and improve customer service.

An on-demand mobile workforce solution, TOA’s SaaS solution supports BRC's mission-critical management of its 220 field technicians via real-time tracking and scheduling in the field.
 
Company officials said that TOA offers BRC dispatchers a real-time predictive picture of the field, making it easier to manage technician routes and schedules as needed to meet appointment time commitments made to subscribers.
 
Thank to TOA, users can easily configure and implement, automatic software upgrades and maintenance. Since the solution is an on-demand platform, it does not require license fees, in-house IT support or mobile devices to access the system. Moreover, TOA also reduces paper consumption by delivering schedules and routes to technicians via any web-enabled device, said company officials.
 
Mark Masenheimer, vice president of operations at BRC, said that the company’s staff, whether technicians in the field, dispatchers in the back office or the IT group, have found TOA's solution “easy to use, easy to run, easy to manage and easy to own.”
 
“We were impressed with TOA's innovative SaaS solution and their long-term vision for enhancing our customer appointment experience while reducing our operating costs,” he said.
 
TOA’s customer-focused mobile workforce management solution can “accurately” predict the time of arrival for appointments down to just one hour, said company officials. Moreover, it can automatically keep BRC subscribers informed of the status of their appointment through the full spectrum of available modern communication channels -- automated voice messaging, email, text, IM or Web updates.
 
And, once the installations are completed, TOA also automates the survey feedback process. Company officials said that this provides BRC with valuable insight at the beginning of the subscriber relationship.
 
Yuval Brisker, president and CEO at TOA Technologies , said that BRC places a high value on providing their subscribers with the ultimate customer experience.
 
“TOA is partnering with BRC to streamline their field operations using TOA's advanced Web-based tools,” Brisker said. “By focusing on better managing customer expectations and providing personalized appointment information via TOA's patent-pending predictive technology and advanced communications, BRC not only enhances the customer experience but also dramatically improves operational efficiencies and saves money along the way.”
Jan 28
2010

Appian Anywhere Leads SaaS Business Process Management (BPM) Market

Posted by: Jennifer York

Jennifer York

Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced that Appian Anywhere leads the Software-as-a-Service (SaaS) BPM market both is features/functionality and in enterprise -- and SMB-level adoption.

As demand continued to rise through 2009 for the cost reduction and agility benefits of the Appian BPM Suite, more and more companies opted for the Appian Anywhere low-cost, low-risk “BPM in the Cloud” subscription delivery model.

According to the September 2009 “SaaS BPM: Silencing the Skeptics” report from Ovum/Datamonitor, “The ongoing recession has helped the cause of both SaaS and BPM. The SaaS model has endeared itself to customers that are wary of upfront capital investments, while BPM has helped businesses adapt quickly to the massive changes in the external environment... Datamonitor believes that this is the right time for BPM to take its SaaS strategy mainstream.”