When providing software-as-a-service the most important thing is customer retention. Sure it looks good to close a deal and bring on a new customer, but can you keep that customer? Here are 5 solutions that not only help you keep those customers, but turn them into evangelists.

This infographic by ClickSoftware is titled "The State of Customer Service," but it should really say customer success. What is the different between customer service and customer success? Are they two of the same? The infographic gives you a snapshot of the customer service industry today as it relates to enterprise software.