Safeharbor Knowledge Solutions, knowledge management solutions and services provider, has launched its SmartTEST Article Optimizer for maximizing a company's knowledge base ROI.  SmartTEST provides testing and analytics to help companies create quality content for their knowledge base that is useful and engaging for customers and prospects.  SmartTEST furthers Safeharbor's goal of constantly improving call deflection rates to minimize call center costs and to put product and services knowledge in the hands of the customer.

The Dream Team met up with Safeharbor Knowledge Solutions to learn more about their SmartSupport platform and how they are advancing Knowledge Management.