The final episode of Mikael Blaisdell's Customer Success Management series released today on DS TV. This week we learn the difference between Known Answer Issues and Money Calls and the importance of marketing your customer data for company success.
This week on DS TV we learn a surprising revelation, there are no lost customers in Software-as-a-Service. It's time to change your mindset to match that of the industry. Start thinking Active vs. Inactive customers, and here is how.
Check out Episode 2 of our Customer Success Management video blog series with Mikael Blaisdell of The HotLine Magazine. In this week's episode, Mikael breaks down the hierarchy of Customer Success Management roles and what they entail.
Today is the launch of The Future of Customer Success Management video series, brought to you by DreamSimplicity and The HotLine Magazine. This video series is for SaaS/Cloud CxO's and the growing Customer Success Management community. Winning in the SaaS/Cloud era is about customer retention and maximizing per-customer profitability through the new profession of CSM.