KANA Software, Inc., customer service solutions provider, announced today the acquisition of Trinicom, provider of customer service and interaction software. The acquisition brings KANA to the cloud, expanding its existing on-premise customer service solutions into the Software-as-a-Service (SaaS) arena.  KANA plans to support new and existing Trinicom customers and expand its market reach to mid-sized businesses globaly. The details of the acquisition were not disclosed.