There is a thought in the channel that cloud solutions will net zero services revenue. Craig West, NetSuite channel chief, says that's a big mis-perception that cloud solutions or applications are not configurable or customizable.

“I would say it's more of a money maker that its perception. Solution providers are really service providers and they sell licenses as an end to lucrative services work. There is a fear out there that there's no services work in the cloud and customers buy it and it works,” West said.