Call Center Management
- Call Recording (5)
- IVR (12)
- Mobility Management (6)
- Predictive Dialer (10)
- Speech Recognition (4)
IcalledU Featured
IcalledU is an online service that helps small businesses manage incoming customer calls.
Out of office? Get notified on new phone messages via SMS, RSS, email, Android or Windows Phone app
LBi Software Featured
LBi HR HelpDesk is an HR help desk and call-tracking workflow management software solution delivering powerful HCM reporting and analytics, providing a complete historical view of the interaction between HR and employees.
SafeSoft Solutions Featured Popular
SafeSoft Solutions provides sales and marketing productivity solutions for small to mid-size businesses, and call centers, anchored around our cloud based Market Dialer solution, with built-in predictive dialer.
3CLogic
3CLogic V-TAG software makes it easy for customers to communicate with your business. The contact center platform provides the same quality business phone solution and agent performance management features, while also delivering the versatility to support multiple contact center applications on a single platform. In this distributed environment, 3CLogic provides centralized control via web-based ...
Angel
Core to Angel's offerings, the Customer Experience Platform offers a comprehensive suite of solutions and rich plug-and-play apps, via your communication channel of choice, to efficiently manage the entire life cycle of any customer interaction handled by your customer care organization. It empowers organizations to leverage the power of voice — and beyond to enhance customer loyalty, deepen relat ...
BPMonline
BPMonline is a global provider of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. The application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point. BPMonline has created a wide range of industry-tailored solution
CallFire
CallFire provides a reliable, enterprise-grade VoIP platform that powers voice broadcasts, call centers, call tracking, and text messaging campaigns.
CallTower
Unified Communication (UC) streamlines all of your business communication tools into one simple, fast and efficient communications platform. It integrates data and voice communications, applications, and devices through a common interface to make it easier to find people, launch calls and conferences, retrieve messages and collaborate on projects.
ConnectEffects
ConnectEffects streamlines all your new prospecting/lead/customer follow ups by increasing conversation ratios – more dials and more connections to your critical prospects - ConnectEffects helps you sell, implement, manage your prospecting and lead follow up more efficiently and more profitably.
ConnectFirst
Connect First provides a suite of hosted call center management products with almost no up-front costs, unlimited scalability, and flexibility. The system works for you to achieve all your call center goals. Connect First can enable you to easily and seamlessly create a workforce of at-home and location-based call center agents, allowing you to focus on your business instead of your infrastructu ...
Contactual
Contactual provides web based hosting for call centers. The 100% SaaS based platform provides the rich functionality of traditional on-premise contact center systems without the long implementation delays, maintenance hassles, strained IT resources, or hidden costs.
Echopass
Echopass Contact Center On-Demand is a full-featured, end-to-end contact center solution that supports the entire range of inbound and outbound contact center services, from voice, chat, email and other data-based services to a combined, multi-channel service for blended agents. Data security is delivered through stringent authentication requirements, secure database partitioning, Cisco firewalls ...
Evolve IP
Evolve IP is a cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focu ...
Five9
Five9 virtual call center products include all of the features you need to run your call center operations effectively. The Five9 product line's inbound and outbound functionality is unique among cloud-based call center software. Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of clo ...
Fonality
Fonality's cloud-based business communications solutions replace traditional phone systems and add advanced functionality including conference bridges, unified messaging, chat, voicemail and email, presence management, contact center applications, and integration with products such as Microsoft Outlook, Google, Salesforce and other web based CRM systems. Fonality's patented technology also provide ...
HelpDen
HelpDen is a modern and simple live support system which gives you the most important and useful features you need without the stuff you don't.
HostedSwitch
One of the pioneering companies on the market, HostedSwitch still holds the leading position among hosted softswitch providers. Software as a Service is the company's main competence area. HostedSwitch aimes to satisfy the needs of different VoIP market participants. HostedSwitch brings the technology you look for right now.
InContact
InContact is a suite of on-demand, advanced contact handling applications that are hosted within the UCN Intelligent Network. It's designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall profitability.
iSpeech
iSpeech is high quality, scalable text-to-speech (TTS), automated speech recognition (ASR) and voice to text solutions. Translate any words or phrases including email or text in multiple languages with iSpeech Translator. The app's human-quality text to speech is awesome. Speak or type any phrase and listen to the corresponding translation in your choice of language.
Leads360
Leads360 meets the needs of the most demanding sales organizations, from distributed call centers with thousands of users to highly-focused small businesses with a handful of users. Leads360 enables companies to capture, distribute, analyze, nurture, and convert sales leads using a customizable workflow and fully integrated dialing technology. As a single systems integrator, Leads360 supports exi ...