Echopass Contact Center On-Demand is a full-featured, end-to-end contact center solution that supports the entire range of inbound and outbound contact center services, from voice, chat, email and other data-based services to a combined, multi-channel service for blended agents. Data security is delivered through stringent authentication requirements, secure database partitioning, Cisco firewalls, multi-level anti-virus protection, intrusion detection systems, and 24 x 365 monitoring by network engineers. Physical security controlled by 24/7 card-key access, security system logging, security personnel, and regular audits of access lists.

Echopass delivers best-in-class interaction routing and queuing to optimize both customer experience and agent utilization across single site, multi-site, remote, and virtual contact centers.

Agent Desktop, EchoContact, CTI, Computer Telephony Integration, Agent Support, Work Force Management, Call Recording, Quality Monitoring, Agent Scoring, Speech Analytics

1-888-622-5345

6601 Koll Center Parkway, Suite 180, Pleasanton, CA, 94566