Customer Service
eStreamDesk Featured
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. The portal empowers customers with self-help functionality that drives down costs and enhances the customer experience. You will not find useless features and cluttered interface. The platform has the features you actually use. Every ticket is displayed as a sequence of c ...
Gainsight Featured Popular
Gainsight is the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging “big data” analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.
HelpOnClick by OnClick Solutions Featured
HelpOnClick allows your customer support team to provide real-time online support for your marketing Web site through a chat interface. Real time traffic monitor will show you exactly who is on your website, for how long, which pages they visited, their physical location, browser type and more. Automatic and manual chat invitations are available with custom message for best experience for the vi ...
KANA Software Featured
KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more
Live2Support inc Featured Popular
Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise. You just need to place small code into your webpage to enable Live Support on your website.
Angel
Core to Angel's offerings, the Customer Experience Platform offers a comprehensive suite of solutions and rich plug-and-play apps, via your communication channel of choice, to efficiently manage the entire life cycle of any customer interaction handled by your customer care organization. It empowers organizations to leverage the power of voice — and beyond to enhance customer loyalty, deepen relat ...
Desk.com by Salesforce
Desk.com is a Web-based social help desk owned by Salesforce.com, Inc. Desk.com allows you to provide customer support in real time by email, mobile, chat, phone, self-service FAQ, and social networks like Twitter and Facebook.
iuvoDesk, Inc.
iuvoDesk is a web based customer support platform. Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.
Jive Software
Jive is an enterprise social network provider for both internal company collaboration and external customer engagement. Features customer community software, collaboration software, social networking & social media monitoring.
Loc8.com
Loc8.com is an asset, help desk, and maintenance management system with powerful mobile solutions tailored for small, medium, and corporate enterprises.
Logicalware
Logicalware's help desk gives you all the tools to efficiently manage customer email and self-service support. Whether its email, phone, live chat or tweets, Logicalware's web based help desk software lets you manage and organize all customer communications in one place.
Moblir
Moblir is a web application that helps small businesses find & fix service problems, boost customer engagement, and provide customer incentives.
Nexonia
Nexonia offers web-based Expense Report, Timesheet and Customer Service solutions that are comprehensive yet easy-to-use, easy-to-manage and cost-effective.
OrangeQC
OrangeQC is a web-based inspection software for commercial cleaning companies. OrangeQC helps companies perform and manage quality control inspections to improve performance, win bids, and retain customers.
PagerDuty
PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.
Parature
Parature is the leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. The software-as-a-service (SaaS) delivery and integrated, intuitive design enables o ...
ResponseQue
ResponseQue is automated live help desk software that is simple to install, easy to use, affordable, and keeps your customers satisfied. ResponseQue has unique technology that compiles your questions and answers internally and uses that information to automatically answer future questions on your behalf, reducing your customer inquires up to 80% over time.
Safeharbor Knowledge Solutions
Safeharbor has been providing Knowledge Management assistance to companies of all sizes, from small to Fortune 500 companies, for over a decade.
ServiceSidekick
ServiceSidekick is web-based software designed to help service businesses organize and grow through features such as scheduling, dispatching, calendaring, mobile access, QuickBooks integration, and advanced reporting.
SmarterTrack by SmarterTools
SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and communications at distributed locations around the world from a Web browser—using a desktop, tablet or mobile device.