Help Desk for Social CRM, Customer Service and Support

Help Desk for Social CRM, Customer Service and Support

Assistly is a Web-based service and support platform with an "out-of-the-box" support solution--you can be up and responding to customer inquiries in minutes. Assistly's sophisticated tools make it easy to deliver awesomely responsive customer support by email, chat, self-service FAQ, and social networks like Twitter and Facebook.

Assistly’s built-in support for social networks makes it easy for companies to extend their support footprint to new channels like Twitter. Extensive web-based knowledge bases and Q&A discussion forums lower the cost of support and allow customers to help themselves.

Assistly is an all-in-one tool that immerses your entire company in support. And with Assistly you can add unlimited "flex" agents and collaborative team members without any per-seat charges — just pay as you go for time used. Assistly's airtight case management system keeps issues from falling through the cracks. Our premium tools are made with your agent's job satisfaction in mind. Powerful case filters, business rules, and bulk management tools streamline workflow and make agents happy. Assistly's "out-of-the-box" support center is customizable to your brand, and open 24 hours a day for customers who prefer self service. The evergreen Knowledge Base makes it possible to provide "one true answer" to every question.

$20 to $50 a Month

30 day Free Trial

Customer Support, customer interaction management, CIM, social customer relationship management, SCRM, Social Media Customer, Social CRM, HelpDesk 2-0, All-in-One Support Solution, Customer Service, Online CRM, Call Center, Email Management

2009

11-50

877-226-9212

GrooveShark, Rdio, Bonobos, Twitter, Vimeo, DirecTV

425 2nd Street Suite 300 San Francisco, CA 94107, San Francisco, CA, 94107