Customer Support Software

Your Social Help Desk!

Freshdesk is an online help desk software that integrates traditional support channels such as Email, phone, chat and the web with new social channels such as Twitter and Facebook. Freshdesk also includes a knowledge base, a self-service portal for end users and a community platform.

Customer support is no more just about answering Emails and phone calls. Today your customers are talking about you on blogs, forums, Facebook, Twitter and other engagement platforms of their choice. Are you responding to them where they are? Freshdesk is an online customer support software that seamlessly integrates traditional customer support channels like Email, phone, the web and chat with new social channels like Facebook and Twitter. Your business can also engage with customers with Freshdesk’s online community engagement platform.

Support ticketing, Knowledge base, Self-Service Portal, Forums, Facebook Customer Support, Twitter Customer Support, Reports, Integrations with Salesforce CRM, SugarCRM, CapsuleCRM, Zoho CRM, Nimble, Freshbooks, Harvest, Google Contacts, Jira, CampaignMonitor, Mailchimp, Workflowmax..

Small and medium enterprises looking for a cloud based customer support software

English, French, Spanish, Dutch, Polish, Italian, Portuguese, Japanese, Russian, Chinese

Free to $20 a Month

30-day Free Trial on All Plans. The Basic Plan starts at $9 per agent/month.(beyond the first free agent)

Customer Support Software, Helpdesk, customer service, Self-service portal, Knowledgebase, SLAs, Email Response Management, Forums, Facebook customer support, Twitter monitoring

2010

60

1-877-485-0317

ReportGrid, Great Place to Work, Red cross, Toshiba, Naukri.com, Rangde, Jabbakam, Movember

340 S Lemon Ave #7585, Walnut, CA, 91786

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