PhaseWare provides simple yet sophisticated customer service and support software that grows with your business. Centralize information on customers, incidents, and service level agreements. Automate alerts and escalations according to business rules. Track ticket duration and time spent per ticket. Harness customer self-service technology. Expand your multichannel efforts. Interact by phone, email, chat, forums and more.

PhaseWare Tracker is tightly integrated with Outlook so you can use the Outlook email client and user interface to handle email between Tracker and your customers.

Incident Management, Ticket Management, Customer Management, IdeaWall, Customer Service Software, Customer Support Software, Help Desk Management Software, Ticketing System, Knowledge Management, Self Service Software

2005

11-50

(866) 390-3492

1700 Redbud Blvd Suite 120, McKinney, TX, 75069