ITE
Rating
0 vote
Solution
ITIL Express Service Management Software
Mantra
ITIL Express Service Management Software
Solution Overview
ITE ITIL Express Service Management Software is a web based, ITIL Ready, Service Desk solution. The integrated system includes Incident and Request management (Trouble Tickets), Asset Tracking, CMDB, Purchasing, SLA, Change and Problem Management at an affordable price. The easy and intuitive user interface allows an express implementation of ITIL procedures even with a reduced staff. The software is delivered as a service (on-demand) so you don't need infrastructure or complex installations.
Features
ITIL Compliant practices for Configuration, Incident, Service Request, Change, Problem and Purchase ManagementStore and Manage Inventory and Configuration information 100% configurable CMDB allows to create or Modify CI types Add any type of attributes to CI types Create any type of relation between Configuration Items PC automatic Inventory Incident and Service Request Follow-up Enter tickets (Incidents or service Requests) by web or mail Incidents are related to IT Services, can be related to Individual CIs and other tickets Adjustable Priorities and States Automatic configurable mails to users and Technicians on ticket changes Alarms User Confirmation mail for closure Opened Time statistics, adjustments for non-working hours, on-hold states Common Causes Statistics Search features for knowledgebase access Real worked Time statistics Ticket Review for post-closure analysis Easy Creation of Changes, Problems or Purchases derived from the ticket Control complex or risky changes Plan and shcedule changes Define Change Advisory Board and Ask for Advice Record CAB authorization Users Notification and link with affected services and Configuration Items Change Documentation Post Implementation Review Template for release management planning guidance Change Statistics Easy Creation of Purchases derived from the ticket Problem and Known Error Follow-up Easy to relate to other tickets Easy Creation of Change Requests Related to problem Problem Statistics Quote Requests Record and evaluate Quotes Technical Recommendation Quote Approval Purchase Order Purchase Evaluation and Payment Enablement
Price Range
$20 to $50 a Month
Pricing Model
- Free Package
- Monthly Pricing
People
Founding Year
2007
Number of Employees
1-10
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