Good experiences. On brand. On budget.

KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies.

Service Experience Management, SEM, multichannel customer service, knowledge management, email management, live chat, scrm, cobrowsing, customer experience, email response

1996

201-500

800.737.8738

840 West California Ave Suite 100, Sunnyvale, CA, 94086