RightNow CX Cloud Platform

Customer Experience Solution

RightNow® delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more. The RightNow CX Cloud Platform is the first platform to be purpose-built for customer experience. The critical elements for building, leveraging, and delivering great customer experiences are surfaced with the Platform pillars of “RightNow App Builder”, “RightNow Knowledge Foundation,” and “RightNow Mission Critical Operations.”

The RightNow CRM suite of service, marketing, and sales is designed to help our clients reduce operating costs, improve customer experience, retention and advocacy, and maintain a competitive edge. RightNow Social Experience offers a two-pronged approach to the social web. First, RightNow Cloud Monitor allows you to monitor conversations on Twitter, YouTube, RSS feeds, your Facebook fan page, and other social channels, and then helps you respond quickly and appropriately. Second, RightNow communities enable you to integrate social media as a seamless part of your overall brand strategy. Together, they allow you to engage your customers in authentic conversations that increase customer satisfaction, build loyalty, and drive your business goals.

$1000 and up a Month

CRM, MKTG, SFA, Marketing, Salesforce Automation

1997

501-1000

(877) 363-5678

Adaptec, British Airways, Sprint

136 Enterprise Blvd., Bozeman, MT, 59718