Help Desk Management

360Facility

360Facility provides a comprehensive service request, work order, preventive maintenance and asset management system. 360Facility is a CMMS solution that improves visibility into the performance of your people, contractors, and facilities with real- ...

TagsWork order management, preventive maintenance, asset management system, knowledge management, project management, help desk

ActiveCampaign

ActiveCampaign email marketing software is the leading web based email marketing software for creating, managing, and extending your email marketing & auto responder campaigns.

TagsHelp Desk, Survey, Email Marketing, Knowledge Management Software, Marketing Software

AJ Help Desk

AJ Help Desk is a web based customer support software with robust Ticket Support. It provides an opportunity for experiencing the effective Live Chat services Support. This software is an economic, easy to use and useful tool for the growth of all ...

Tagshelp desk saas, customer support, help desk management, customer relation management, hosted help desk solution, saas help desk

Alcea Technologies

Alcea Solutions provides issues management and resolution solutions to businesses. These solutions enable users to know in real time, the current status of all management issues and their key performance metrics, which allows them to make effective m ...

TagsCall Center, Help Desk Management, Knowledge Management, Project Management, Service Desk Management, Government, Healthcare, Manufacturing, Professional Services, Software

Assistly

Assistly is a Web-based service and support platform with an "out-of-the-box" support solution--you can be up and responding to customer inquiries in minutes. Assistly's sophisticated tools make it easy to deliver awesomely responsive customer suppor ...

TagsCustomer Support, customer interaction management, CIM, social customer relationship management, SCRM, Social Media Customer, Social CRM, HelpDesk 2-0, All-in-One Support Solution, Customer Service, Online CRM, Call Center, Email Management

bigWebApps

bigWebApps Help Desk is the most easy to understand, easy to deploy, easy to use tools for managing customer support and helpdesk requests. The products are comprehensive, scalable, and flexible. They are solid, road tested, and proven. bigWebApps ...

TagsHelp Desk, Customer Support, Internal Support, Technology Support, Facility Maintenance Support, Asset Management, Inventory Management

bosworX

Expertdesk is a service management tool that offers everything you need to manage the processes for a service organization. ExpertDesk can optimize your response capacity and therefore increase the quality of your service.

TagsITIL Helpdesk Service Management, Telecom, Utility, ICT

Freshdesk

An online help desk and customer support software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. Freshdesk is winner of the Microsoft BizSpark Startup Challenge 2011.

TagsCustomer Support Software, SaaS Helpdesk, Email to ticket conversion, Self-service portal, Knowledge base, SLAs, Email Response Management, Forums, Facebook customer support, Twitter monitoring

HelpDeskSAAS

HelpDeskSaaS is a Help Desk Software as a Service for Customer Service and Support that lets you manage user tickets, organize your work and assign tasks to your help desk team. Offers Support Ticket Management, Knowledge Base / FAQs, and Self-Servic ...

Tagshelp desk, online help desk, help desk application, internal help desk, external help desk, support ticket software, knowledgebase, automation

HelpSpot

HelpSpot handles hundreds of thousands of emails and requests daily for small business, large business, non-profits and academics worldwide. Email, web, phone: all means by which your customer's contact you and the channels HelpSpot can pull from to ...

Tagscustomer service software, help desk, team collaboration, CRM, HR, issue management

Hubcase

Hubcase Help Desk is a ticketing solution for your internal employees and departments, or a case or issue management solution for your customers and contacts. It manages cases, issues, incidents, trouble tickets in both directions: inbound from custo ...

TagsService Desk, Help Desk, CRM Integration, Issue escalation, case management, issue management, support exchange, CRM, support chain, support, service desk, customer service

iKode Helpdesk X

iKode Helpdesk X is a free web-based helpdesk and email management software with an excellent support ticket system to track and solve customers troubles

Tagshelp desk software, trouble ticket system, customer support software

Issuetrak

IssueTrak's Help Desk Software, Customer Support Software and Issue Tracking Software solutions allow you to track issues and support requests across your organization 24 hours a day, 7 days a week. IssueTrak's Zero Footprint, 100% web based solution ...

TagsBusiness Process Management, Help Desk Management, Knowledge Management, Project Management, Service Desk Management

ITE

ITE ITIL Express Service Management Software is a web based, ITIL Ready, Service Desk solution. The integrated system includes Incident and Request management (Trouble Tickets), Asset Tracking, CMDB, Purchasing, SLA, Change and Problem Management at ...

TagsAsset Management, Help Desk Management, Service Desk Management

iuvoDesk, Inc.

iuvoDesk is a web based customer support platform. Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.

Tagscustomer service, help desk, social media, customer support

Logicalware

Logicalware's help desk gives you all the tools to efficiently manage customer email and self-service support. Whether its email, phone, live chat or tweets, Logicalware's web based help desk software lets you manage and organize all customer commun ...

Tagshelp desk, help desk software, customer service, mail management, inbound e-mail, customer

Novo Solutions

Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. This scalable, web-based Help Desk Software, can be used for internal or external issue tracking to improve incide ...

TagsHelp Desk Software, Knowledge Base Software, Service Desk Software, Healthcare, Education, B2B, Government

NTRglobal

NTRglobal is a leader in providing software solutions to help individuals, small and mid-sized businesses, and large enterprises remotely access their systems, manage IT infrastructure, and provide remote technical assistance and online customer supp ...

TagsCall Center, Customer Relationship Management, Help Desk Management, Service Desk Management, Healthcare

Oxygen Software

Oxygen is an integrated Service Desk and Asset Management Solution designed from the ground up as a 100% Web Based Application. Available as either an installed Perpetual License or as an On Demand hosted solution. All you require is a browser and in ...

TagsHelpdesk, Corporate, SMB, Higher Education, Local Government

PagerDuty

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there' ...