Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. This scalable, web-based Help Desk Software, can be used for internal or external issue tracking to improve incident resolution and response times. The Knowledge Base Software, Novo Knowledge Base, provides web self-support & documentation solutions. The Novo Customer Support Suite is our integrated Help Desk and Knowledge Base solution. When combined with the Novo Asset Manager, you have a powerful Service Desk Software tool for managing Incident, Problem, Change and Configuration Management.