Customer Support Management

Collaborative Customer Support Software

Your customers and your team deserve more than “just another ticketing system.” Most help desk systems are best suited for one-on-one communications with your customers and do not focus on the big picture. TeamSupport is different. We can bring visibility to everyone on your team and enable full collaboration to solve the underlying issues. TeamSupport was built by an experienced team of software experts who have been in your shoes and understand your unique needs. We strongly believe the best customer support experience is rooted in team collaboration. With your staff working as a team, they can easily draw on each other’s experience to get the best solution.

TeamSupport is all about helping your business provide exceptional customer support through better collaboration and teamwork. TeamSupport helps ease the burden on your Help Desk so you can respond to customers faster, solve their problems better, and increase customer satisfaction. TeamSupport helps colleagues work together more effectively, within groups and across departments, to solve customer issues. Communicate with customers, and your team, more effectively by centralizing phone, e-mail, chat and social media messages. Collaborate with your team and solve problems more effectively, including through our unique Water Cooler internal social media platform.

Customer Portal* Ticket Automation* Email Integration* Knowledge Base* Integrations to popular CRM's* Customizable* Wiki* Escalation/Rules Based* Live Chat* Mobile* SLA* Time Tracking* Product Tracking* Inventory* Reporting* Reminders* Tagging* REST API*

Technology Companies

$20 to $50 a Month

Pricing is based on individual seat licenses.

customer service software, help desk, ticket management, team collaboration, bug tracking, CRM, DF11, issue management

2008

1-10

800.596.2820

NBA, American Lung Association, Talon DataServices, GSI, Wren Solutions, CoverMyMeds, Miami Valley Hospital,...

100 Highland Park Village, Suite 200 Dallas, TX 75205, Dallas, TX, USA, 75205

TeamSupport Features.pdf (313 views)

Covermymeds.pdf (318 views)

Molex.pdf (296 views)