Tags:Call Center
Assistly
Assistly is a Web-based service and support platform with an "out-of-the-box" support solution--you can be up and responding to customer inquiries in minutes. Assistly's sophisticated tools make it easy to deliver awesomely responsive customer support by email, chat, self-service FAQ, and social networks like Twitter and Facebook.
Alcea Technologies
Alcea Solutions provides issues management and resolution solutions to businesses. These solutions enable users to know in real time, the current status of all management issues and their key performance metrics, which allows them to make effective management decisions.
ConnectFirst
Connect First provides a suite of hosted call center management products with almost no up-front costs, unlimited scalability, and flexibility. The system works for you to achieve all your call center goals. Connect First can enable you to easily and seamlessly create a workforce of at-home and location-based call center agents, allowing you to focus on your business instead of your infrastructu ...
Angel
Core to Angel's offerings, the Customer Experience Platform offers a comprehensive suite of solutions and rich plug-and-play apps, via your communication channel of choice, to efficiently manage the entire life cycle of any customer interaction handled by your customer care organization. It empowers organizations to leverage the power of voice — and beyond to enhance customer loyalty, deepen relat ...
CallFire
CallFire provides a reliable, enterprise-grade VoIP platform that powers voice broadcasts, call centers, call tracking, and text messaging campaigns.
LogicNets
LogicNets is an online expert system that lets you create, share, and manage web-based applications that contain your decision-making expertise. And you don't even have to write a line of code. Each LogicNets subscription includes the Designer and Publisher as well as useful management and data tools.
HelpDen
HelpDen is a modern and simple live support system which gives you the most important and useful features you need without the stuff you don't.
LiveOps
LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual ...
Chip eServices
The Chip eServices Suite is an enterprise class, pay per use, hosted, Internet centric toolkit, to build partner boundary spanning after sales support solutions for the electronics and electrical goods sectors. These solutions enable the efficient and effective execution of after sale processes and they provide real time management data in the areas of cost, service quality, and product quality.
Parature
Parature is the leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. The software-as-a-service (SaaS) delivery and integrated, intuitive design enables o ...
NTRglobal
NTRglobal is a leader in providing software solutions to help individuals, small and mid-sized businesses, and large enterprises remotely access their systems, manage IT infrastructure, and provide remote technical assistance and online customer support.
Confirmit
Confirmit MR and EFM software solutions have been evaluated and proven by industry specialists, becoming the choice of leading Market Research agencies and Global 5000 companies. Because of its advanced features and capabilities, organizations are able to gather vital information about the needs and expectations of their customers, employees and the general marketplace, with great accuracy and spe ...
simplyCT
simplyCT is an easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers.
Evolve IP
Evolve IP is a cloud-based technology provider that offers businesses a better way to buy and manage their applications, infrastructure, and security solutions. Evolve IP customers upgrade their legacy environment without capital expense, accomplish more with enhanced features, increase stability and control with an award winning portal and reduce their carbon footprint, which allows them to focu ...
Capital Fulfillment Group
The foundation of the CFG solution suite is a proprietary, real-time application, CFGweb. It provides a virtual hub for your content, is integrated with hundreds of first and third party applications, and provides a comprehensive distribution and regulatory reporting platform.
InContact
InContact is a suite of on-demand, advanced contact handling applications that are hosted within the UCN Intelligent Network. It's designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall profitability.
Vigilix
Vigilix develops technologies that enable companies to successfully manage critical business resources and information at the point-of-sale level. Guided by the overriding principle to equip companies with purposeful technology, Vigilix develops and deploys its cutting edge detection and notification platform to business and industry. With the need to protect mission-critical point-of-sale resourc ...
Knowlagent
On average, call center agents spend a third of their time either waiting for a call or completing shrinkage activities. By creating an Activity Queue with Knowlagent, time between customer interactions is filled with these activities, turning time that’s otherwise idle into Active Wait Time.
SpiceCSM
SpiceCSM's Customer Service Suite brings best-of-breed Customer Service Management functionality to the SaaS model of deploying application software to both internal (corporate help desk) and external (outsourced) contact centers.
JAZZ Fusion
JAZZ Fusion is a global software and service solution provided by Systems Design and Development (SDD). SDD today serves many of the largest and most prominent commercial and hospitality properties in the world. SDD customers and clients span Europe, Asia Pacific, and the America's. SDD's technology and services are today integrated or integrate-able with virtually every large communications equip ...
