Tags: Customer Management

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Gainsight ^Featured ^Popular

Gainsight is the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging “big data” analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.

Category:Customer Service

Tagscustomer service, customer satisfaction, customer management, customer relationship, csm, csm software, customer success management, customer success, lifetime value, renewal, contract renewal, revenue management, retention, retention rate

PieSync ^Featured

PieSync connects Highrise and Google Apps by synchronizing contacts. This means they also become available on your smartphone. We synchronize tasks with Google Tasks. We have a Gmail add-on which allows you to work with all your Highrise data from your favorite email client.

Category:Contact Management

Tagscontact management, customer management, crm, help desk, sales, gmail, google apps, highrise, 37signals

AccuLynx

AccuLynx was created with roofers in mind; it was built to help roofers run their business better. The innovative system is a 100% Web-Based 'Software as a Service' (SaaS) construction management tool designed to help roofers manage their entire business. Try a 30 day free trial.

Category:Customer Management

TagsRoofing, Project Management, Customer Management, Estimating

Desk.com by Salesforce

Desk.com is a Web-based social help desk owned by Salesforce.com, Inc. Desk.com allows you to provide customer support in real time by email, mobile, chat, phone, self-service FAQ, and social networks like Twitter and Facebook.

Category:Help Desk

Tagshelp desk, customer support, customer service, customer success, customer management

AuraPortal

AuraPortal is a global BPMS (Business Process Management Suite) provider, delivering a solution that creates Business Process Workflow Execution Models without the need of IT programming. AuraPortal is 100% Microsoft based, 100% Web-based, and is complementary to existing ERP systems.

Category:Business Process Management

TagsBPMS, CRM, Supply Chain, SCM, Content Management, Online Commerce, ECM, Intranet, Process Management, Document Management, Customer Management

HostedSwitch

One of the pioneering companies on the market, HostedSwitch still holds the leading position among hosted softswitch providers. Software as a Service is the company's main competence area. HostedSwitch aimes to satisfy the needs of different VoIP market participants. HostedSwitch brings the technology you look for right now.

Category:Call Center Management

TagsCustomer Management, SoftSwitch, ANI Routing, Day-Time Routing, Quality Routing, VPN Tunnelling, CDR, Real-Time Billing, Real-Time ASR, ACD, PDD, Real-Time Traffic Graphs

Less Annoying Software

Less Annoying Software is web-based software that helps small businesses store their customer information, improve customer service, and track sales leads.

Category:Customer Management

TagsCRM, Customer Service, Other Customer Management, Sales Leads

Moneris Solutions

Morris is the retail point of sale system created for retailers to make Point-of-Sale (POS) easy to use. Morris is more than just a retail cash register; it’s a cash register extraordinaire.

Category:Point of Sale (POS)

TagsPOS, SaaS, Software as a Service, Moneris Morris, Inventory Management Customer Management, Online Retail Register

Phaseware

PhaseWare provides simple yet sophisticated customer service and support software that grows with your business. Centralize information on customers, incidents, and service level agreements. Automate alerts and escalations according to business rules. Track ticket duration and time spent per ticket. Harness customer self-service technology. Expand your multichannel efforts. Interact by phone, ...

Category:Help Desk

TagsIncident Management, Ticket Management, Customer Management, IdeaWall, Customer Service Software, Customer Support Software, Help Desk Management Software, Ticketing System, Knowledge Management, Self Service Software

Posterita

Posterita is a cloud-based software application that enables retailers to operate an entire chain or a single store from any computer with an Internet connection, at any time. It also makes it possible for retailers to maintain a uniform database about every aspect – from sales to inventory. Posterita's web based retail management and touch screen POS solution uses the cloud to roll out the servi ...