Tags:Customer Service
KANA Software Featured
KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more
HelpOnClick by OnClick Solutions Featured
HelpOnClick allows your customer support team to provide real-time online support for your marketing Web site through a chat interface. Real time traffic monitor will show you exactly who is on your website, for how long, which pages they visited, their physical location, browser type and more. Automatic and manual chat invitations are available with custom message for best experience for the vi ...
Survey Anyplace Featured
Survey Anyplace is an easy-to-use tool to create attractive surveys and quizzes for mobile devices.
It is the first survey and quiz tool dedicatedly developed for mobile, gathering in-the-moment feedback on tablets and smartphones. Survey Anyplace improves customer insight by giving organizations an effective yet affordable tool to collect customer feedback.
Survey Anyplace is designed to take a
Gainsight Featured Popular
Gainsight is the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging “big data” analytics across sales data, usage logs, support ticket, surveys and other sources of customer intelligence.
Live2Support inc Featured Popular
Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise. You just need to place small code into your webpage to enable Live Support on your website.
Affinity Informatics Featured Popular
Affinity is an all-in-one ecosystem designed for small businesses who need a one stop solution. It integrates your entire operation into one central easy to use platform to deliver deeper insights, better informed decision making and peak performance across the board.
TeamSupport.com
TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as institutions providing internal support. TeamSupport helps companies excel at managing their customer support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud.
Assistly
Assistly is a Web-based service and support platform with an "out-of-the-box" support solution--you can be up and responding to customer inquiries in minutes. Assistly's sophisticated tools make it easy to deliver awesomely responsive customer support by email, chat, self-service FAQ, and social networks like Twitter and Facebook.
Freshdesk
An online help desk and customer support software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. Freshdesk is winner of the Microsoft BizSpark Startup Challenge 2011.
Ticksy
Ticksy’s simple dashboard gives you the tools to stay organized, drive efficiency and provide top-flight customer service. Focus on supporting your customers, not managing an app. Ticksy offers the support tools you actually need. No bloatware. Ticksy lets you customize your logo, colors and URL to match your brand for a seamless customer experience.
HelpSpot
HelpSpot handles hundreds of thousands of emails and requests daily for small business, large business, non-profits and academics worldwide. Email, web, phone: all means by which your customer's contact you and the channels HelpSpot can pull from to create a centralized location for managing your customer support. HelpSpot is designed to empower companies to effectively manage customer service.
Logicalware
Logicalware's help desk gives you all the tools to efficiently manage customer email and self-service support. Whether its email, phone, live chat or tweets, Logicalware's web based help desk software lets you manage and organize all customer communications in one place.
ResponseQue
ResponseQue is automated live help desk software that is simple to install, easy to use, affordable, and keeps your customers satisfied. ResponseQue has unique technology that compiles your questions and answers internally and uses that information to automatically answer future questions on your behalf, reducing your customer inquires up to 80% over time.
SysAid
SysAid, formerly Ilient, offers a dynamic web-based infrastructure solution for the internal and external service desk. The trademark SysAid products combine feature-richness with true ease-of-use, seamless installation and smooth integration. Service professionals in over 60,000 companies worldwide enjoy unrivalled service excellence and a competitive edge above the rest with this premium suite o ...
Nexonia
Nexonia offers web-based Expense Report, Timesheet and Customer Service solutions that are comprehensive yet easy-to-use, easy-to-manage and cost-effective.
iuvoDesk, Inc.
iuvoDesk is a web based customer support platform. Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.
Nimble
Nimble is the only solution to offer small businesses the best features of high-end CRM systems combined with the communication power of social media and collaborative tools… all in one simple and affordable SaaS solution.
uberVu
uberVU is a social intelligence platform designed from the ground up to be unbelievably easy to use, lightning fast yet amazingly powerful. It covers the whole social media life cycle, from strategy to execution to management yet you can learn to use it in minutes, not days.
HelpDen
HelpDen is a modern and simple live support system which gives you the most important and useful features you need without the stuff you don't.
Surveytool.com
SurveyTool is a web-based survey platform for collecting valuable feedback from employees, customers, users, anyone really. The service stores responses and presents the results using a smart and easy-to-read interface. With all the most desirable and useful question types, SurveyTool handles complicated survey formats easily. SurveyTool includes free professional templates to help you ask the rig ...
