KANA Software Featured
KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. The portal empowers customers with self-help functionality that drives down costs and enhances the customer experience. You will not find useless features and cluttered interface. The platform has the features you actually use. Every ticket is displayed as a sequence of c ...
JBara’s CSM software is designed for any executive responsible for Customer Advocacy who thinks daily about retention, up-selling, evangelization and customer community. The product uses predictive indicators to effectively analyze customer activity, drive adaptation and usage, contract renewals and give timely churn and down-sell alerts. JBara Software allows you to see your business through th ...