customer service software
TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as institutions providing internal support. TeamSupport helps companies excel at managing their customer support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud.
HelpSpot handles hundreds of thousands of emails and requests daily for small business, large business, non-profits and academics worldwide. Email, web, phone: all means by which your customer's contact you and the channels HelpSpot can pull from to create a centralized location for managing your customer support. HelpSpot is designed to empower companies to effectively manage customer service.
PhaseWare provides simple yet sophisticated customer service and support software that grows with your business. Centralize information on customers, incidents, and service level agreements. Automate alerts and escalations according to business rules. Track ticket duration and time spent per ticket. Harness customer self-service technology. Expand your multichannel efforts. Interact by phone, ...